You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Broken screen on new ipad

Santa got ipad 10.2 64gh 2021 9th generation it was purchased a couple of weeks ago but not opened till Christmas morning as I was from santa what a disappointment screen was cracked when opened now we did let her use it as it was from santa . It's a new device and a hazard with cracked glass and need to be fixed this was alot of money for us to pay .

Posted on Jan 1, 2022 4:11 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 1, 2022 4:21 AM

You should return to your retailer with a full explanation - as the retailer should be your first port of call.


If purchased directly from Apple - and you purchased the optional additional-cost AppleCare+ cover - you will be covered for screen damage. Otherwise, screen damage is usually (and expressly) excluded from the one-year limited manufacturers warranty.


iPad Repair - Official Apple Support

1 reply
Question marked as Top-ranking reply

Jan 1, 2022 4:21 AM in response to Ellarose2010

You should return to your retailer with a full explanation - as the retailer should be your first port of call.


If purchased directly from Apple - and you purchased the optional additional-cost AppleCare+ cover - you will be covered for screen damage. Otherwise, screen damage is usually (and expressly) excluded from the one-year limited manufacturers warranty.


iPad Repair - Official Apple Support

Broken screen on new ipad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.