Epson scanner software constantly hanging/crashing — help!

On November 27th I disassembled my desk setup, including my Epson Perfection V370 Photo scanner, and assembled my brand new desk. Since putting everything back I cannot reliably scan anything. Whether I use Epson Scan 2 or VueScan, I can never get more than a handful of scans done before either the scan gets stuck at the calibration stage or the software crashes.


I feel like I have tried *everything*. I have:

  • tried different USB cables
  • tried different USB ports in different hubs and directly on the M1 MacBook Pro
  • turned off various equipment including USB hubs
  • updated/reinstalled software and drivers
  • downloaded and run an 'El Capitan patch' Epson put out some years ago for similar problems
  • *bought a new Epson Perfection V600 Photo scanner* and repeated all of the above
  • moved the scanner to different locations on the desk


I thought that patch had sorted it because I managed to scan three frames of film without it failing, but the very next attempt hung on calibrating the first frame.


Note that prior to replacing my desk I probably had not done any scanning for maybe a month, but up to that time the V370 had worked FLAWLESSLY for more than a year. I did have similar sorts of problems some years ago but do not remember how they were resolved. It may have been a noisy USB hub, but right now I have *exactly* the same equipment powered up that saw the V370 working perfectly and the V600 is still failing.


Any suggestions GREATLY appreciated.



MacBook Pro 13″, macOS 12.1

Posted on Jan 1, 2022 12:59 PM

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3 replies

Jan 5, 2022 2:49 PM in response to Neil Cudmore

Hi. In fact I have 6.4.100. I've fresh installed everything available on the Epson site (for the V600). Just today I tried booting into Safe Mode and managed to scan six frames twice over with Epson Scan 2 but the moment I tried VueScan it hung on the calibration step. So much for it being a simple software clash (I had wondered about my OWC dock driver).


The annoying thing is I have no solid pattern. I change something and sometimes get a whole bunch of scans done but it always fails eventually. I'm about to attempt another email to Epson support in a (probably vain) attempt to get something more than "try a different port".


I now have vague recollections that the patch figured last time, and that it is something to do with the scan software being unable to detect events from the scanner. Thus the software is waiting for the scanner to respond while the scanner thinks it has responded and so is waiting for the software to request an action.

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Epson scanner software constantly hanging/crashing — help!

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