User profile for user: pctransfer948
pctransfer948 Author
User level: Level 1
7 points

Wacom software not responding

Hi, I am trying to install the Wacom software for my Wacom Intuos (CTL4100WL) tablet on my iMac (2019 4k Retina, 21.5-inch, Monterey 12.1). I successfully install the software, but whenever I open the Desktop Center or do anything with the Tablet Utility, I get the spinning ball and it requires Force Quit. This means the Uninstall tool cannot be accessed through the Tablet Utility.


I have seem many articles telling you how to uninstall manually which I have followed, including all the restarts, clearing out system files and emptying Trash. I have also carefully ensured all the relevant permissions in the Privacy section have been followed.


However, in all of these articles, they relate to not recognising the tablet/device. In my case, the software does not get a chance to recognise any device, as it has already hung/frozen immediately on opening.


Any ideas as to what is causing the software to crash, as my tablet is basically now only useful as a bookstand. Many thanks.

iMac Line (2012 and Later)

Posted on Jan 1, 2022 1:35 PM

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User profile for user: Will_G_Astro
Will_G_Astro
User level: Level 3
590 points

Posted on Jan 2, 2022 7:27 AM

If you are still struggling with this Wacom tablet issue...


I am currently using an old Intuos 5 PT-M tablet with Monterey 12.1 on an iMac Pro, using the Wacom Desktop Centre version 6.3.44-2 and tablet driver the same version, 6.3.44-2, and that its working ok, however there is a bug in the Wacom Desktop update centre and it is offering a later version of the Desktop Center software and Driver version 6.3.45-2, if you install that version then the spinning beachball appears as soon as you try to access the Desktop centre and the only exit is via a force close.


If you are trying to install the Wacom tablet software and driver updated version 6.3.45-2 for your Intuos 5 S-BT on your Mac OS 12.1 Monterey platform then you may find that you are being offered the same buggy driver that I have experienced.


Checking on the Wacom download centre this morning for your Intuos 5 S-BT I can see that they are only offering the previous driver version 6.3.44-2, the later version 6.3.44-5 is not showing as an available download, however it is still offered as an update from inside the Wacom Desktop Centre.


A possible way to proceed is to switch off the tablet, disconnect USB, Bluetooth or WiFi module, sorry I don't know your tablet and do not know which comm's method it uses, then uninstall the Wacom software and driver by dragging the Wacom folder from the applications directory to the bin and acknowledging any admin authorisation from the macOS, then empty the bin and reboot the Mac. Note that you may find multiple Wacom folders in the Applications directory, make sure to delete them all.


Then before reconnecting the tablet go to the Wacom download site and download version 6.3.44-2 software and driver installer for Mac, run the installer and connect the tablet when requested.

Do not click on the link for the updated driver version 6.3.45-2 from inside the Wacom Desktop Center, as soon as you install that you will be locked out of the Wacom Desktop Centre again.


If that does not help with the spinning beachball problem then Wacom do provide a link on the download page to older drivers and it might be worth reviewing the release notes to see if one of the older drivers might also be compatible with macOS 12.1


HTH

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User profile for user: glandry5577
glandry5577
User level: Level 1
4 points

Feb 1, 2022 12:11 PM in response to pctransfer948

I just purchased a Wacom Intuos Pro PTH-860 Tablet and downloaded the most current driver (WacomTablet_6.3.45-2. The tablet worked fine the first time I used it, but the next day, the Touch function didn't work. I contacted Wacom and they suggested uninstalling the newer driver and replacing it with the previous one (WacomTablet_6.3.44-2. I did this and the Touch function worked fine.

However, now I have an issue with the Tablet inexplicably freezing while it's being used, during which time, neither the Pen nor Touch function work. This requires that I shut the Tablet off and restart it, which isn't that big a deal. but when it happens 8 times in the course of 90 - 120 minutes, it's aggravating and unacceptable for a brand new device, and for what it cost.

Has anyone else experienced this issue?

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User profile for user: glandry5577
glandry5577
User level: Level 1
4 points

Feb 12, 2022 1:34 PM in response to Will_G_Astro

Hi Will,

Thanks for the info. I did download the new OS update Monterey 12.2.1 and then started my Tablet to test the stability of the Bluetooth connectivity.

I worked with the Tablet for approximately 3 hours and for most that time, the Tablet remained connected, except for when I left it to talk on the phone or do other chores and the Tablet shut down to save battery power.

Towards the end of the time, I noticed that I lost connection twice. During one of those instances, my iPhone was very close to the Tablet, so I'm wondering whether that could have been the reason for the disconnection. During the other instance, there was no Bluetooth devices close by, other than my Trackpad and my Keyboard. Could they be interfering with the Tablet's Bluetooth connection?

Just wondering...

Thanks

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Wacom software not responding

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