People can’t call me on facetime
Change my phone to iPhone 13 pro. Facetime setting if Apple ID and phone number both checked. I can make FaceTime calls but people can’t call me on facetime? How can I solve this problem?
Question marked as
User profile for user:
Erica_S1
User level:
Community Specialist
Hi there elif1977,
We understand you're experiencing an issue with receiving FaceTime calls on your iPhone 13 Pro, and we'd like to share a resource that can help.
Check it out here: If you can't make a FaceTime call on your iPhone, iPad, or iPod touch
Specifically, check out the section below:
"If you can't make or receive FaceTime calls
If none of the above reasons apply to you, and you still can't make or receive FaceTime calls, follow these steps:
- Make sure that your device has a Wi-Fi connection to the Internet or a cellular-data connection. Learn more if you're using router, firewall, or security software that restricts Internet access.
- If you're trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. Go to Settings and tap Cellular or tap Mobile Data, then turn on FaceTime. If you're using an iPad, you might see Settings > Cellular Data.
- Go to Settings > FaceTime and make sure that FaceTime is on.
- If you see "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
- If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't off in Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps.
- Make sure that you have the correct phone number or email address listed.
4. Go to Settings > General > Date & Time and turn on Set Automatically.
5. Restart your device.
6. Update your device to the latest version of iOS."
We hope this helps.