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After launching a new app (NYT online) for the first time, my iPhone XS Max (IOS 15.2) became unresponsive. The only way to recover the device was to use Find My to completely erase the device and then restore from a full backup (from a Mac backup).
Has anyone experienced this issue and, if so, is there a way to prevent this or, perhaps, a better way to recover?
- Pie Lover
iPhone XS Max, iOS 15
Here is a possible method to recover an iPhone when the touch screen is unresponsive. This method requires that Find My and related location services be setup in advance of experiencing the issue. Also, a recent backup will be needed to restore the device (e.g. full backup on a Mac).
Hope this helps anyone who encounters a similar situation.
- Pie Lover
Here is a possible method to recover an iPhone when the touch screen is unresponsive. This method requires that Find My and related location services be setup in advance of experiencing the issue. Also, a recent backup will be needed to restore the device (e.g. full backup on a Mac).
Hope this helps anyone who encounters a similar situation.
- Pie Lover
Hey there,
We understand you experienced an issue where your iPhone was unresponsive after launching an app.
Should this happen again, check out the steps to take here: If your iPhone won't turn on or is frozen
If you notice this app always becomes unresponsive, this page may also help: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open
Regards.
Hi again,
Thanks for those additional details.
If the issue persists after the steps in the resources we've shared, and you're unable to force restart your iPhone to restart with the steps in If your iPhone won't turn on or is frozen, the device may need to be serviced.
Learn more about service for your iPhone here: iPhone Repair and Service
To explore any available options, reach out through this link: Get Support
Take care.
Thank you for your reply. I had a similar experience today accessing the nytimes.com site from my iPhone using the Safari browser. I suspect there are a few possibilities:
1) hardware issue with my iPhone touchscreen
2) NY Times site contains content which triggers serious IOS bug
3) software bug in NY Times IOS app
Fortunately, both times I was able to recover but not using the methods in the Apple documentation which don't work when the touch screen is unresponsive.
- Pie Lover
Thanks for the help. I've discussed the matter at length with Apple Support.
- Pie Lover
Unresponsive iPhone XS Max touch screen after new app launch
