Level 1

15 points

phone calls over mac distorted

After the latest updates, whenever I answer a phone call via my iMac, the incoming audio is distorted and full of dropouts. No other voice communication software (zoom, slack, etc) is giving me this problem. And the outgoing audio is fine. Anyone else experiencing this? Thanks

iMac 27″, macOS 12.1

Posted on Jan 3, 2022 10:22 AM

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26 replies

Jan 31, 2022 12:19 PM in response to DerekM87

I'm having the same problem. When I answer a call on my Mac, it is distorted drops audio. My MacOS is 12.2, iPhone 12 Pro is 15.3. I connected my AirPods Pro and took a call and it worked just fine. I've also reloaded macOS Monterey with the same results. I've also changed the Audio Midi to 48 kHz and no change. I have also logged out of iCloud on FaceTime and through Mac. Still the problem persists.

Any help or suggestions would be great! This used to work just fine even in Monterey until one of the updates. Not sure which one caused it.

Thanks!

Apr 10, 2022 7:04 AM in response to Fungible666

I have the same problem few months. Im just waiting when it will be solved. This is definitly a software problem. I have iphone 10, imac 2019 and macbook pro 2017. All the latest updates and still the same problem on all devices. But i have no issue with my car bluetooth audio or any other device. Only on my imac and macbookpro is the audio distorted/not useable. I used this feuture every day. Fix it please!

Win W

Level 1

14 points

Jun 6, 2022 2:23 PM in response to Fungible666

Have you found out any more about this issue? I have a late 2020 Mini with Apple silicone and a brand 2022 iPhone 13. The problem existed with my former iPhone 11. If I answer a iPhone telephone call from my Mac Mini, my OUTPUT audio is in "slow motion" according to the other person. Their INPUT audio to me is perfect. When my caller calls back on FaceTime, there is no distortion. Nothing seems to work and thus I've turned this function off. I haven't tried to answer a call from my iPads..hmmmm!

JernejCG

Level 1

38 points

Jan 22, 2022 4:27 AM in response to rkaufmann87

I have to chime in, I have the same problem with an iPhone XS and Macbook Pro 2016. It must be a software issue!

Fungible666 Author

Level 1

15 points

Jan 4, 2022 11:56 AM in response to DerekM87

That is correct.

Using a iPhone 12 pro and and a 2019 iMac, the distortion and dropouts only happen when taking the phone call through the Mac, it does not happen on the phone itself. I am using a pair of wired headphones with the Mac. I would say this happened ever since I updated the Mac to Monterey. Both the phone and the Mac are on the latest versions.

Thanks

Feb 1, 2022 12:27 PM in response to curkat

Yes....I do not have wired headphones. I have also disconnected my AirPods. Sound still is garbled and drops calls. I've also noticed that the sound wave does not move. Its just a straight line. Also, the little green pill in the upper left corner of my iPhone is not there.

I appreciate peoples help with this. Thank you!

D Nelz

Level 1

0 points

Jan 7, 2022 10:12 AM in response to DerekM87

This didnt work any other suggestions?

curkat

Level 1

14 points

Jan 7, 2022 12:03 PM in response to D Nelz

I have been having the exact same problem with my 2019 iMac with phone calls and FaceTime calls. Audio is garbled. Has the problem been resolved?

Jan 10, 2022 12:04 PM in response to Fungible666

I have the same problem with a 2019 27" iMac and an iPhone 12 Pro Max. It also started with the last Mac update.

Fungible666 Author

Level 1

15 points

Jan 31, 2022 8:40 AM in response to Fungible666

answer: did not solve the problem

Fungible666 Author

Level 1

15 points

Jan 31, 2022 11:29 AM in response to curkat

updated to 12.2 on the mac, and iOS 15.3 on the phone. Now both inbound and outbound audio are distorted. Great.

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phone calls over mac distorted