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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hello,
My Apple TV 4K used to work completely fine, but now whenever I turn it on, it goes directly to a solid blue screen. The remote won’t do anything, and it won’t let me do anything else. I tried turning on and off the tv but nothing is working.
If you have already tried unplugging your Apple TV from power, waiting a minute or two, then plugged it back and the problem still exists then it’s probable that a hardware failure has occurred. If all you get is a blue screen then there’s no way to reset/restore with the remote.
Take it to an Apple Store or Apple authorized service center for examination and diagnosis. If it’s still under warranty then a replacement may be offered.
If you have already tried unplugging your Apple TV from power, waiting a minute or two, then plugged it back and the problem still exists then it’s probable that a hardware failure has occurred. If all you get is a blue screen then there’s no way to reset/restore with the remote.
Take it to an Apple Store or Apple authorized service center for examination and diagnosis. If it’s still under warranty then a replacement may be offered.
Apple TV - Blue screen
