InDesign freezes constantly unless I turn wifi off

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Level 1

8 points

InDesign freezes constantly unless I turn wifi off

I’ve had a problem for a while now when using Adobe InDesign on my MacBook Pro. The program hangs up or freezes (spinning beach ball) for several seconds at a time no matter what I’m doing — sometimes the simplest thing. These freezes can last 5 seconds or 60 seconds, but usually the program doesn’t crash entirely. The only thing that fixes the problem is to turn off wifi. Then things hum along perfectly.

I’ve spoken to Adobe support. They tell me the problem is that my files are in a sync folder for Dropbox or OneDrive. So I take my files out of the sync folders, but the problem persists. Once they told me my wifi wasn’t fast enough — but I think it’s plenty fast (not sure how to check) and I don’t have any issues with other programs. Even video editing works fine. But like I said, disconnecting from wifi fixes the problem, so maybe there’s something to this. One time they said the problem was with my system.

I’ve reset the preferences, I’ve tried a bunch of stuff to “make InDesign fun faster” that I’ve read in articles. Nothing works. This is my main program and it’s really hurting my productivity.

Any ideas?

macOS Big Sur version 11.6

MacBook Pro (16-inch, 2019)

2.3 GHz 8-Core Intel Core i9

32 GB 2667 MHz DDR4

AMD Radeon Pro 5500M 8 GB

Adobe InDesign 17.0.1

MacBook Pro 16″, macOS 11.6

Posted on Jan 3, 2022 12:10 PM

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Answer 1

Jack-19

Level 8

46,278 points

Jan 3, 2022 10:10 PM in response to mckenziejazz

Welcome to the Apple Support Communities.

Have you read If an app on your Mac stops responding, closes unexpectedly, or won’t open - Apple Support?

If the issue persists, then I believe we need to proceed with an EtreCheck report. EtreCheck is a useful App to diagnose and identify issues, both hardware and software. It is trusted by many users. Please follow the steps outlined below:

Navigate to: https://etrecheck.com and get the free version of EtreCheckPro.
Download it. It is a free and trusted app. It is often recommended here on Apple Support Communities.
Open EtreCheck, and before running the report, be sure to check “Allow full Drive Access” at the bottom of the EtreCheckPro window.
Run the report, and put it in a post, as shown here: https://discussions.apple.com/docs/DOC-250000211. We will then examine the report for issues in your Mac.

Cheers,

Jack

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InDesign freezes constantly unless I turn wifi off

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