You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: nguyenfromtacoma
nguyenfromtacoma Author
User level: Level 1
7 points

Unlock iCloud

Hi apple!

I bought a used iPad 7 generation (cellular). I tried it and it works fine. I've been using it for about a year now with absolutely no problems. the problem occurred when upgrading to the new version, it forced me to drop email or iCloud email to activation. I really have no idea who this email is from and there is no way to find out the previous owner of this iPad. please help me to solve this problem . I swear this iPad is not stolen or picked up, I bought it from an old owner when it was still new.

Thanks!



Posted on Jan 3, 2022 9:29 PM

Reply
Question marked as Top-ranking reply
User profile for user: Tesserax
Tesserax
User level: Level 10
152,786 points

Posted on Jan 3, 2022 9:37 PM

Based on what you provided in your post, the previous owner did not fully prepare this iPad for resale. That most likely means that it is still tied to their Apple ID. Unless they remove their ID, the full functionality of this iPad cannot be obtained and you will not be able to use it as such.


... and by "new," was it still in the original shrink-wrapped box. When you first powered it on, did it display the "Hello" screen?

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Tesserax
Tesserax
User level: Level 10
152,786 points

Jan 3, 2022 9:37 PM in response to nguyenfromtacoma

Based on what you provided in your post, the previous owner did not fully prepare this iPad for resale. That most likely means that it is still tied to their Apple ID. Unless they remove their ID, the full functionality of this iPad cannot be obtained and you will not be able to use it as such.


... and by "new," was it still in the original shrink-wrapped box. When you first powered it on, did it display the "Hello" screen?

Reply

Unlock iCloud

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up