Transparent Gray Rectangles on iPad screen

Hello, and welcome to Apple Support Communities Siochan,

From your post you've shared your Mom's iPad screen that shows grey boxes. You're wondering how to get rid of them.

See if this helps: If the screen isn't working on your iPhone or iPad. You'd want to follow the steps in this guide including contacting Apple if needed.

Take care.

Hi Siochan, you could try checking Settings > Accessibility > Display & Text Size and see if everything is set to Off which may be affecting your mums iPad.