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User profile for user: viddyou.com
viddyou.com Author
User level: Level 1
4 points

Why do the Beats Fit Pro always say "Connection Failed" on multiple MacBook Pros I own?

Here's everything I've tested with and still cannot get the 2015/18 machines to connect:


Phone/iPad/Apple TV no problem. 

Nov 2018 15" MBP – nope. (Mojave)

2015 rMBP – nope. (Catalina 10.15.7)

2021 16" MBP – yes, but initially no. (Monterey 12.1)

Reset SMC and NVRAM.

Deleted the bluetooth .plist and restarted. 

Reset the Beats. 

Reset the bluetooth modules. 

Forgot device countless times.


I can pair AirPod 2G zero issue and other BT headphones, but these – nope. Blown away how bad this experience has been and clearly from what you see above I know how to deal with BT issues, but I'm at a the point where I'm out of options.

Posted on Jan 5, 2022 7:47 AM

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User profile for user: viddyou.com
viddyou.com Author
User level: Level 1
4 points

Posted on Jan 5, 2022 10:17 AM

Not a hardware issue on the Beats end. I've been methodical about testing to root that out. It's a software issue on the Mac. Here's what I did to solve the problem, but YMMV:


In Terminal with root access:

  1. Wipe out the plist for Bluetooth
  2. Wipe out both .plist files in /Preferences/Audio (you need root for this)


Then:

  1. Reset the Beats headphones holding the pairing button for 15 seconds.
  2. Restart and wipe NVRAM (Cmd+Opt+P+R held until you get the second boot sound)
  3. Pair to the Mac first before anything else.
  4. Do a happy dance.


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User profile for user: viddyou.com
viddyou.com Author
User level: Level 1
4 points

Jan 5, 2022 10:17 AM in response to leroydouglas

Not a hardware issue on the Beats end. I've been methodical about testing to root that out. It's a software issue on the Mac. Here's what I did to solve the problem, but YMMV:


In Terminal with root access:

  1. Wipe out the plist for Bluetooth
  2. Wipe out both .plist files in /Preferences/Audio (you need root for this)


Then:

  1. Reset the Beats headphones holding the pairing button for 15 seconds.
  2. Restart and wipe NVRAM (Cmd+Opt+P+R held until you get the second boot sound)
  3. Pair to the Mac first before anything else.
  4. Do a happy dance.


Reply
User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
188,502 points

Jan 5, 2022 9:25 AM in response to viddyou.com

viddyou.com wrote:

Here's everything I've tested with and still cannot get the 2015/18 machines to connect:

Phone/iPad/Apple TV no problem. 
Nov 2018 15" MBP – nope. (Mojave)
2015 rMBP – nope. (Catalina 10.15.7)
2021 16" MBP – yes, but initially no. (Monterey 12.1)
Reset SMC and NVRAM.
Deleted the bluetooth .plist and restarted. 
Reset the Beats. 
Reset the bluetooth modules. 
Forgot device countless times.

I can pair AirPod 2G zero issue and other BT headphones, but these – nope. Blown away how bad this experience has been and clearly from what you see above I know how to deal with BT issues, but I'm at a the point where I'm out of options.


Sounds like a hardware issue with the Beats Fit Pro


If hardware there is no software fix. Contact Beats—

Beats Fit Pro Support


Reply

Why do the Beats Fit Pro always say "Connection Failed" on multiple MacBook Pros I own?

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