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Face ID stopped working

My Face ID stopped working all of a sudden one day. I went through the support to try to fix and followed all recommendations. After resetting my phone & trying to re-setup my Face ID it keeps telling me to lower my phone and then that my face is out of view and then it says Face ID is not available. Try setting up Face ID later. I've done this multiple times! Help!!

iPhone 13 Pro Max, iOS 15

Posted on Jan 5, 2022 1:02 PM

Reply
1 reply

Jan 6, 2022 10:55 AM in response to melmoo1981

Hello melmoo1981,


Thanks for using Apple Support Communities. We understand that Face ID has stopped working on your iPhone. It sounds like you have done a great job trying to get this resolved so far. We're happy to help.


Please review the resource below to confirm that you've followed all appropriate steps to for this issue:

If Face ID isn't working n your iPhone or iPad


If the issue persists, contact Apple Support for further assistance.

Contact Apple Support


Have a great day!

Face ID stopped working

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