New Print Shop?

Yes, this is legit. I have confirmed it with two different MacKiev support people. They are offering two versions of the update:

• Version 4.1 (64‐bit)

• Version 4.0.1 (32‐bit)

Note, however, that you cannot just download the update. You have to request the update through the email; then you will receive another email containing a download link ... but the update isn't available yet... as of today their statement is: "We are putting the finishing touches on The Print Shop for Mac updater for your version of The Print Shop. We will be sending those out in the next week or so and will email you."

I had the same issue. I contacted MacKiev support and explained the situation (that since PrintShop 4 was only 32 bit it was impossible to install it on Catalina, so the app isn't on my Mac and therefore cannot be upgraded, in which case I need the full 4.1 installer, not the 4.1 update. They agreed to provide me with a link to the full installer instead of the updater. (And I have received the link but am still waiting for 4.1 to be available.)

I’m not getting a good feeling about the availability of the print shop update that will run on the current macOS. I was promised an email with a link to the update a few days ago which I have not yet received. I contacted support by Chat and I seem to be getting the runaround.

I have no experience but with the info you provided I would say it is true. If you have the older version I would update and see if it works as advertised.

Getting more skeptical by the minute about this company. They have emailed me personally two times with the message that update is coming "later" and "soon."