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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
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Hi all,
I suddenly found that the files on iCloud drive become 0 bytes and not accessible anymore. I didn't delete them and they were uploaded 2 months ago.
I also checked "recently deleted" on iCloud but couldn't find anything there.
May I know what have happened and how can I recover the files? Thanks!
MacBook Pro with Touch Bar
Hello Nokmannn,
Thanks for posting in Apple Support Communities. We understand that you are missing iCloud Drive data.
Are you able to restore files from the iCloud website? Navigate here: https://www.icloud.com/settings/
You should see an option to "Restore Files" in the lower left-hand corner.
If not, we recommend reaching out to Apple Support directly: Contact - Official Apple Support
Take care.
@Nokmannn has your issue been resolved? I have the same issue and I'm in panic mode now, as I don't want to lose my files.
sadly no... I needed to use some 3rd party recovery software and managed to recover a portion only...
iCloud files become 0 bytes and not accessible
