Hello, so my apple music keeps removing my songs after i download them offline, i even freed up my space and downloaded them again. i’m waiting to see if it’ll remove the songs again. please if you have a solution help!!!!
iPhone 11 Pro Max
zeebeexx12,
Sounds like a plan. Another step you can take, if you continue to notice music being deleted, is to sign out of your Apple ID for purchases only, restart and sign back in. This will remove downloaded music, so waiting until you notice if the issue persists is a good idea. You'll do that in Settings > your name > Media & Purchases.
Thanks.
zeebeexx12,
Sounds like a plan. Another step you can take, if you continue to notice music being deleted, is to sign out of your Apple ID for purchases only, restart and sign back in. This will remove downloaded music, so waiting until you notice if the issue persists is a good idea. You'll do that in Settings > your name > Media & Purchases.
Thanks.
Good day zeebeexx12,
We understand that music downloaded using your Apple Music subscription for offline use is being removed from your device.
Let’s begin by making sure your iPhone is running iOS 15.2. Your profile indicates we’re working with an iPhone 11 Pro Max and that is the latest iOS. You can verify in Settings > General > About. If an update is needed, please be sure to make a backup first.
How to back up your iPhone, iPad, and iPod touch
You had mentioned that you cleared up some space on your iPhone. How much storage is available on your device? That’s visible in Settings > General > iPhone Storage.
Thanks.
Hello, thank you for your response. so my iphone is 64Gb. it was at 61Gb before i deleted some stuff, now it’s at 41GB so there’s enough space for things like music and apps and more pictures but i’m only focused on retaining my music. About the update, i haven’t updated it yet to the 15.2 ios but i will, i’m scared after i update it, the music will wipe again. anyways like i said earlier i freed up space and downloaded some music to see if they’ll disappear again, they haven’t disappeared till now, so i want to give it about another 4 days. and if it doesn’t disappear it means it was because of the lack of storage problem.
APPLE MUSIC KEEPS REMOVING MY DOWNLOADS
