The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

Lomeli731 Author

Level 1

4 points

iphone Xs does not respond

My screen is black, my phone vibrates when I press the side button and the volume down button but there are no screen changes.

Posted on Jan 6, 2022 5:23 PM

Top-ranking reply

LD150

Level 10

107,694 points

Posted on Jan 7, 2022 12:43 AM

see the process below, using the Update option if possible.

Work all through it. There are several stages.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

There is no guarantee you can save any data since your last backup if you need to use the Restore option.

View in context

iphone Xs does not respond

Similar questions