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Screen time

My screen time password is not working and it won’t let me change it?

iPad Air 3, iPadOS 15

Posted on Jan 6, 2022 11:01 PM

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Posted on Jan 6, 2022 11:40 PM

Hi Juliebear0318, to try and resolve your forgotten Screen Time Passcode you may find the following link useful as it explains the process to reset/change your Screen Time Passcode.

https://support.apple.com/en-au/HT211021

2 replies

Jan 7, 2022 2:22 AM in response to Juliebear0318

If you have forgotten the ScreenTime passcode, one of the two procedures outlined within this link should resolve the problem:

If you forgot your Screen Time passcode - Apple Support


If your iPad is capable of supporting iPadOS 13.x or later, you should update to the most current version before attempting to resolve a forgotten ScreenTime passcode. The most recent iPadOS updates have introduced a new mechanism whereby a forgotten ScreenTime passcode can be reset without wiping the iPad.


To reset a forgotten ScreenTime passcode on older versions of iOS/iPadOS, the iPad must be reset “as new”, losing all locally stored data. In this situation, you’ll not be able to restore your data from an iCloud or iTunes backup - as the forgotten passcode is integral to the backup.


I hope this information is helpful to you in successfully resetting your forgotten passcode.

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