I connect my iPhone 11 pro max to my Mac book using a USB C cable but there is a message saying that it is preparing to open pictures which never happens. What should I do?
MacBook Pro 14″, macOS 12.0
Hi Navid1973,
We'd like to help guide you in the best direction to help you find a solution for your Photos. You came from a great article and to further troubleshoot we recommend trying another cable to see if the issue remains. If this does not help, test this in another user account on the Mac by follow the guidance in Set up users, guests, and groups on Mac. If you see an issue there as well, this would be system wide, and you'll want to reach out to Apple Support. You can use the link below, if needed.
Thank you for using Apple Support Communities.
I connect my iphone 11 pro max to my Macbook using a USB C cable but there is a messagw saying that it is preparing to open pictures which never happens
