You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone Unavailable

Hello all,


My cellphone has the "Iphone Unavailable" screen (Iphone 11 Pro).

It does not say "disabled" and do not give me a few minutes... It just says "Iphone Unavailable" nothing else in a black screen..

There is any way that I can at least recover photos from it?


This screen appeared after IOS update and did not recognize my password, even the information was correct...


Thank you for you help..

iPhone 11 Pro

Posted on Jan 7, 2022 7:50 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 7, 2022 10:12 AM

You cannot recover any data. You are always advised to take a backup before updating.

 

Passcode Locked, iPhone unavailable and Disabled

You can sometimes remedy this without a computer if on iOS 15.2 or later, but you will still need the Apple ID password. It will wipe the phone.

How to reset your iPhone, iPad, or iPod touch when you forgot your passcode


Footnote was this phone recently purchased used?

2 replies
Question marked as Top-ranking reply

Jan 7, 2022 10:12 AM in response to deliane128

You cannot recover any data. You are always advised to take a backup before updating.

 

Passcode Locked, iPhone unavailable and Disabled

You can sometimes remedy this without a computer if on iOS 15.2 or later, but you will still need the Apple ID password. It will wipe the phone.

How to reset your iPhone, iPad, or iPod touch when you forgot your passcode


Footnote was this phone recently purchased used?

Iphone Unavailable

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.