The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Hi
I am having some troubles with my macbook update. I was trying to contact apple, they asked my serial number. Once I use my serial number from about this Mac and use the number it says doesn't exist.
MacBook Pro 15″, macOS 10.13
Have you had the motherboard replace at any time? That can trigger a bad search for the original serial no.
Is the serial no. listed on the bottom of the laptop?
I'd give Apple Support a call to get it sorted out.
I tried to use my serial number and says that doesn't exist.
