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I tried to use my serial number and says that doesn't exist.

Hi

I am having some troubles with my macbook update. I was trying to contact apple, they asked my serial number. Once I use my serial number from about this Mac and use the number it says doesn't exist.

MacBook Pro 15″, macOS 10.13

Posted on Jan 8, 2022 2:27 PM

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Question marked as Top-ranking reply

Posted on Jan 8, 2022 3:03 PM

Have you had the motherboard replace at any time? That can trigger a bad search for the original serial no.


Is the serial no. listed on the bottom of the laptop?


I'd give Apple Support a call to get it sorted out.


1 reply

I tried to use my serial number and says that doesn't exist.

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