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Help with ipad

So my grandma was put into a nursing cause of health problems doesn’t want her iPad anymore have it to me but she doesn’t know her Apple ID password and neither do i how do i do a factory reset without the Apple ID password please help!!

Posted on Jan 8, 2022 3:14 PM

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Question marked as Top-ranking reply

Posted on Jan 8, 2022 3:20 PM

Tell her to check her web browser autofill entries and other records, or use Apple's iForgot service, or contact their Account Security team, or if you've encountered the activation lock, tell the unit's original owner to click here and submit an unlock request.


(211648)

2 replies

Jan 8, 2022 3:32 PM in response to brynn218

Unless you can find the original sales receipt for this iPad, to bring to an Apple store, along with some ID verification, there is nothing to be done. Without any of the user ID info, there is nothing we users, here, we can do nothing for you.

That iPad is, currently, a dead, useless device to you.

You may just have to properly and responsibily recycle this device.

As it is, this iPad is useless to anyone.



Sorry.

Help with ipad

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