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M1 Macbook - Touch ID key crack on bottom edge

M1 Macbook have both the defect, tiny screen crack & touch ID key crack.

As well as trackpad issue with delay/ hard response.

1st the Display crack not included as warranty.


But not sure about the Touch ID key crack is included, as apple stuff at genius Bar don't directly answer this. After they took it in to check the Trackpad, reinstall the OS.

They will to have me accept as it is.

But then I checked & confirmed @ apple genius bar, result is the same.

( I ask them to try " two fingers - right click" 2-3 times, u'll find is not the force u expected to apply )

So they decided to took it in again to replace it.

But then I saw & realise the Touch ID Crack, its now chipped away.

Who is responsible for this Touch ID anyway, under normal usage.

( From the Beginning to now )


Posted on Jan 9, 2022 3:03 PM

Reply
Question marked as Best reply

Posted on Jan 10, 2022 9:20 AM

jszeto wrote:

M1 Macbook have both the defect, tiny screen crack & touch ID key crack.
As well as trackpad issue with delay/ hard response.
1st the Display crack not included as warranty.

But not sure about the Touch ID key crack is included, as apple stuff at genius Bar don't directly answer this. After they took it in to check the Trackpad, reinstall the OS.
They will to have me accept as it is.
But then I checked & confirmed @ apple genius bar, result is the same.
( I ask them to try " two fingers - right click" 2-3 times, u'll find is not the force u expected to apply )
So they decided to took it in again to replace it.
But then I saw & realise the Touch ID Crack, its now chipped away.
Who is responsible for this Touch ID anyway, under normal usage.
( From the Beginning to now )



You have a one-year warranty by default for hardware issues...


If you have AppleCare+ it will cover a large portion of accidental damage.

https://www.apple.com/support/products/mac.html


call AppleCare Support at 1-800-APLCARE (800-275-2273)

Similar questions

2 replies
Question marked as Best reply

Jan 10, 2022 9:20 AM in response to jszeto

jszeto wrote:

M1 Macbook have both the defect, tiny screen crack & touch ID key crack.
As well as trackpad issue with delay/ hard response.
1st the Display crack not included as warranty.

But not sure about the Touch ID key crack is included, as apple stuff at genius Bar don't directly answer this. After they took it in to check the Trackpad, reinstall the OS.
They will to have me accept as it is.
But then I checked & confirmed @ apple genius bar, result is the same.
( I ask them to try " two fingers - right click" 2-3 times, u'll find is not the force u expected to apply )
So they decided to took it in again to replace it.
But then I saw & realise the Touch ID Crack, its now chipped away.
Who is responsible for this Touch ID anyway, under normal usage.
( From the Beginning to now )



You have a one-year warranty by default for hardware issues...


If you have AppleCare+ it will cover a large portion of accidental damage.

https://www.apple.com/support/products/mac.html


call AppleCare Support at 1-800-APLCARE (800-275-2273)

M1 Macbook - Touch ID key crack on bottom edge

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