Can't update phone cause I need to update iTunes, but I have the latest version of iTunes so...

Question

Can't update phone cause I need to update iTunes, but I have the latest version of iTunes so...

I'm running Windows 8 and trying to update my iPhone 7 (from 12.4.1 to 15.2) and keep getting told I need to update iTunes first. I just deleted and completely reinstalled the latest version and it's still telling me I need to update iTunes even though checking for updates tells me I indeed have the latest version (12.10.11). I'm starting to get desperate because my phone will also not download/install the update independently and I've been trying off and on for months (nor will it transfer any of my photos or videos for some reason and I've been playing a very not fun game of trying to tediously balance my constantly almost full memory for nearly a year). I finally had the time and high speed wifi connection to sit down today to really try and troubleshoot this but I'm just hitting a wall.

iPhone 7, iOS 12

Posted on Jan 10, 2022 10:19 AM

Reply

Answer 1

Top-ranking reply

turingtest2

Level 10

278,045 points

Jan 11, 2022 9:39 AM in response to RomanticVerses

The most recent versions of iTunes for Windows require Windows 10 or 11. You need to update your operating system before you can install the current version of iTunes. Your copy of iTunes won't be able to update your device to iOS 15, nor restore content to it if you decide to upgrade over the air. It may still be able to sync if you do an over the air upgrade to iOS, but that cannot be guaranteed.

tt2

Reply

Answer 2

the fiend

Level 7

23,454 points

Jan 11, 2022 10:45 AM in response to RomanticVerses

RomanticVerses wrote:

...even though checking for updates tells me I indeed have the latest version (12.10.11).

... for your version of Windows.

The message is technically correct, but not very informative.

Reply

Answer 3

Jan 11, 2022 9:16 AM in response to RomanticVerses

Greetings RomanticVerses,

I see you're looking for assistance with using the latest iTunes version to update your iPhone 7, so check out the following information.

If you're seeing that the latest version of iTunes is installed on your computer, let's double check the message to see if it's referring to iTunes, a different companion software, or an iOS version that is needing to install. If you see that this is referring to iTunes needing to update, use the steps of the following resource to see if this helps:

Update to the latest version of iTunes

If you're having a problem with updating to a newer version of iTunes, Contact Apple Support to look into this in more detail.

Cheers!

Reply

Answer 4

Jan 11, 2022 2:50 PM in response to turingtest2

Well ****. I feel like I should have been able to figure that out on my own cause it seems obvious now that you've said it lol Thanks for letting me know!

Reply