Cannot print to HP Printer - File is corrupt Error

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Level 1

2 points

Cannot print to HP Printer - File is corrupt Error

I recently purchased a new MacBook Air and have been running into an issue where many documents regardless of file type will not print on my HP Printer. The printer model is a Color Laser Jet Pro MFP M477fnw. I get a "File is Corrupt Cannot Print" Error. I see that this is not a new issue as it was discussed in this thread. Unfortunately I don't see where it has been resolved. Has anyone had these issues and are you able to share how you corrected it?

MacBook Air (2020 or later)

Posted on Jan 10, 2022 5:23 PM

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Answer 1

Jeff_W.

Community Specialist

Jan 11, 2022 12:33 PM in response to jweight4

Hi jweight4,

Thank you for participating in the Apple Support Communities. We understand you're unable to print many documents and you're receiving an error "File is Corrupt Cannot Print" when using your HP printer, and we'd like to assist. It looks like you've come from a helpful thread. If you've already tried all the recommended steps in the thread we recommend contacting Apple Support for further assistance.

Contact - Official Apple Support

Take care.

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Answer 2

jweight4 Author

Level 1

2 points

Jan 12, 2022 9:19 AM in response to Jeff_W.

Hi Jeff_W,

Thanks for the reply. I did contact Apple Support and my case was escalated to a tier 2 agent. Unfortunately, they were not able to correct my problem.

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Cannot print to HP Printer - File is corrupt Error

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