my original apple iphone 13 cover was faulty when i opened it and the retail shop in Cyprus will not exchange it as they say it was sealed and i broke the seal to open it (obviously) there is a very sharp nick in the plastic around the camera.

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my original apple iphone 13 cover was faulty when i opened it and the retail shop in Cyprus will not exchange it as they say it was sealed and i broke the seal to open it (obviously) there is a very sharp nick in the plastic around the camera.

I would like to contact apple about this directly as the phone cover cost me €50 and i believe it to be faulty, however apple doesnt have a contact section for accessories, just digital products. Please advised as i am very displeased and the retail shop (my new phone provider) is avoiding any sort of responsibility even though i returned the item to the shop 1hr after its purchase and at that point had not even used my new i phone 13 as my new provider had not managed to connect my new phone to their network.

iPhone 13

Posted on Jan 11, 2022 10:45 AM

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Answer 1

Top-ranking reply

lobsterghost1

Community+ 2026

Level 10

197,172 points

Jan 11, 2022 11:02 AM in response to jessia160

You are not addressing Apple here. This is a user to user only forum. Just other users here.

Use the Get Support button at the top of this page to contact Apple directly.

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Answer 2

k_p95

Level 5

4,278 points

Jan 12, 2022 3:55 PM in response to jessia160

Hi,

Sorry to hear you are having issues with your accessory. If you purchased the accessory from the ARS, and it is an Apple branded accessory, you may contact Apple Support for further assistance with return and/or replacement options.

The affected product would be your iPhone, as it is the product the accessory was designed for.

Get Support

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Answer 3

y_p_w

Level 6

17,794 points

Jan 11, 2022 11:35 AM in response to jessia160

I don't understand Greek, but when I try to look up the Apple accessories warranty terms for Cyprus, I get the Greek language terms. Perhaps this has more information:

https://www.apple.com/legal/warranty/products/accessory-warranty-greek.html

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my original apple iphone 13 cover was faulty when i opened it and the retail shop in Cyprus will not exchange it as they say it was sealed and i broke the seal to open it (obviously) there is a very sharp nick in the plastic around the camera.

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