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What is the apple complaint department contact information?

What is the complaint department contact information for Apple? I purchased an iPhone 13 pro max a month ago and already have had several hardware issues with it but the village point apple store won’t replace my iPhone in-store even though I have apple care coverage and I’m covered under the limited warranty. There’s no physical damage to the phone so perhaps this was a pre-assembly/pre-boxing issue. Regardless, the Genius Bar geniuses cannot replace my phone without sending it in for repair for the camera issue first. The one of 3 other unrelated hardware issues. I would rather deal with the odds of a new equivalent phone that I paid for.

iPhone 13 Pro Max

Posted on Aug 4, 2022 12:03 PM

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Question marked as Top-ranking reply

Posted on Aug 5, 2022 12:56 AM

You cannot expect instant replacement unless you paid for AppleCare+. They are entitled to send it away for investigation in most countries.

You should reach out to Apple Support directly. You should be able to reach them here

Contact - Official Apple Support

or phone numbers

Contact Apple for support and service - Apple Support


Similar questions

1 reply
Question marked as Top-ranking reply

Aug 5, 2022 12:56 AM in response to Incakong

You cannot expect instant replacement unless you paid for AppleCare+. They are entitled to send it away for investigation in most countries.

You should reach out to Apple Support directly. You should be able to reach them here

Contact - Official Apple Support

or phone numbers

Contact Apple for support and service - Apple Support


What is the apple complaint department contact information?

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