iPhone Hacked - Fake Cleaner App Used

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Level 1

4 points

iPhone Hacked - Fake Cleaner App Used

My mum just called me and said that she was on Pinterest and somehow got to a website saying she had been hacked. Then she said she download a cleaning app somehow from all of this that look like the cleaner:Master Clean Up app but without the circle around the broom. She said that this app performed a “sweep” now she is worried that her information has been stolen. She deleted the app before she called me. I told her to sign out of iCloud and to call her bank to cancel her card. She also changed her banking sign in and password. Anyone know what we should do now?

Posted on Jan 11, 2022 2:43 PM

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Answer 1

Jan 11, 2022 3:25 PM in response to fjmhb

Iphone apps can only be downloaded from the app store.

If some animation started playing, it was from the ad on the website.

Nothing was scanned or stolen.

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Answer 2

Jan 11, 2022 2:52 PM in response to fjmhb

She responded to an ad from the internet.

She downloaded a useless app from the app store.

Other than not clicking on the ad and buying the useless app, there wasn't a need to do anything.

Maybe install an ad blocker to prevent this in the future.

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Answer 3

fjmhb Author

Level 1

4 points

Jan 11, 2022 3:22 PM in response to Johnathan Burger

I’m sorry maybe I wasn’t clear. She didn’t download that cleaner app, it was a different one that looked like that but without the circle. Before she opened it she looked on the Apple App Store for it trying to see if it was fake and she didn’t find that app. Then she said it automatically started sweeping without her even opening the app. She said it was like it took control over her phone.

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iPhone Hacked - Fake Cleaner App Used

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