Not receiving Ask to Buy Requests

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17 points

Not receiving Ask to Buy Requests

Hi all,

We have recently upgraded our son’s phone and it successfully migrated his Apple ID. All his existing apps and info from iCloud appeared, all his screen time limits and safety precautions there. When he runs out of time and sends a request for more both my wife and I get it and can grant it. However when he tried to send a request to download a new app from the store it says it has sent a request but neither of us get it. If I manually turn off the Ask to Buy feature from my phone (as organiser) he can download anything without asking, no problem. But when I turn it back on we still don’t get any requests. It worked fine in his old phone. Any ideas what might be going wrong now?

Thanks’

iPhone 12

Posted on Jan 11, 2022 4:53 PM

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Answer 1

Best reply

Erica_S1

Community Specialist

Jan 12, 2022 11:37 AM in response to Average_Matt

Hi there Average_Matt,

We understand you're not receiving Ask to Buy requests after setting up your son's new iPhone.

It looks like you've already reviewed If Ask to Buy isn't working.

Specifically, check out the section below:

"If your Ask to Buy requests are missing

If you miss an Ask to Buy notification, you can find the request in Notification Center on your iPhone, iPad, iPod touch, or Mac. If you still don't see your Ask to Buy requests, check which Apple ID you're signed in with, check your Family Sharing settings, and make sure that you're on a supported device.

Open Notification Center on your iPhone, iPad, or iPod touch

From the Lock screen, swipe up from the middle of the screen.
From any other screen, swipe down from the center of the top of your screen.

Open Notification Center on your Mac

In macOS Big Sur, click the date in the upper right corner of your screen. Notifications show up at the top of Notification Center.
In macOS Catalina or earlier, click Notification Center icon in the upper right corner of your screen or swipe left with two fingers from the right edge of your trackpad. Then click Notifications at the top of Notification Center."

If the issue persists, reach out for additional support here: Get Support

Take care.

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Not receiving Ask to Buy Requests

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