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my old phone has been disabled I need to use it

my old phone has been disabled

Trying set up for my wife her batter is bad i want to replace sim card from her phone

Windows, Windows 10

Posted on Jan 11, 2022 5:36 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 12, 2022 3:05 AM

my old phone has been disabled

Did you forget your passcode?, see this Apple article: If you forgot your iPhone passcode

https://support.apple.com/en-us/HT204306


Did you forget your Apple ID that you used to setup the iPhone?, check your Apple ID via your email box, see this Apple article: If you forgot your Apple ID

https://support.apple.com/en-us/HT201354 


See also this Apple article: If your Apple ID is locked or disabled

https://support.apple.com/en-ca/HT204106             


After you have access on iPhone, remove the iPhone from your account, see this Apple article:

Check your Apple ID device list to see where you're signed in

https://support.apple.com/en-us/HT205064    

 

Trying set up for my wife

Then she can sign in with her Apple ID.


i want to replace sim card from her phone

When it is a different carrier, see this Apple article: How to unlock your iPhone for use with a different carrier

https://support.apple.com/en-us/HT201328


If the SIM format is different, visit or contact the carrier and request a replacement SIM card, normally it is free.



1 reply
Question marked as Top-ranking reply

Jan 12, 2022 3:05 AM in response to mojohnson843

my old phone has been disabled

Did you forget your passcode?, see this Apple article: If you forgot your iPhone passcode

https://support.apple.com/en-us/HT204306


Did you forget your Apple ID that you used to setup the iPhone?, check your Apple ID via your email box, see this Apple article: If you forgot your Apple ID

https://support.apple.com/en-us/HT201354 


See also this Apple article: If your Apple ID is locked or disabled

https://support.apple.com/en-ca/HT204106             


After you have access on iPhone, remove the iPhone from your account, see this Apple article:

Check your Apple ID device list to see where you're signed in

https://support.apple.com/en-us/HT205064    

 

Trying set up for my wife

Then she can sign in with her Apple ID.


i want to replace sim card from her phone

When it is a different carrier, see this Apple article: How to unlock your iPhone for use with a different carrier

https://support.apple.com/en-us/HT201328


If the SIM format is different, visit or contact the carrier and request a replacement SIM card, normally it is free.



my old phone has been disabled I need to use it

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