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User profile for user: scuzibut
scuzibut Author
User level: Level 1
5 points

Mystery cracking of back of iPhone 12 Pro nax

iPhone 12 Pro Max has been in Apple case - with the Charging ring in, since purchase, never taken out case. I have recently taken it out case to show to my wife who I have just bought an iPhone 12 for. I discovered the back is all glazed with cracks. Phone has never been dropped and always been in the case . Have there been any other instances of unexplained cracking of the iPhone 12 Pro Max. I bought the expensive Apple case expecting good protection, and of course it is out of AppleCare cover, and too expensive to repair

iPhone 12 Pro Max, iOS 15

Posted on Jan 12, 2022 8:24 AM

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User profile for user: y_p_w
y_p_w
User level: Level 6
17,696 points

Posted on Jan 12, 2022 9:51 AM

lkrupp wrote:
You don't ask a question in your post so I'll assume you are wanting to know if Apple will fix or replace the phone free of charge. The answer is no, accidental damage is not covered and it’s out of warranty anyway. The best advice that can be offered is if the phone is in working order just put it back in the case and go on using it. And also no, the back doesn’t cack for no reason. It was stressed at some point.


There could be the occasional point defect that leads to spontaneous cracking. It takes a little bit of stress, but not beyond what an iPhone would normally experience. It wouldn't cause a rash of cracks all over though.

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User profile for user: y_p_w
y_p_w
User level: Level 6
17,696 points

Jan 12, 2022 9:51 AM in response to lkrupp

lkrupp wrote:
You don't ask a question in your post so I'll assume you are wanting to know if Apple will fix or replace the phone free of charge. The answer is no, accidental damage is not covered and it’s out of warranty anyway. The best advice that can be offered is if the phone is in working order just put it back in the case and go on using it. And also no, the back doesn’t cack for no reason. It was stressed at some point.


There could be the occasional point defect that leads to spontaneous cracking. It takes a little bit of stress, but not beyond what an iPhone would normally experience. It wouldn't cause a rash of cracks all over though.

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User profile for user: lkrupp
lkrupp
User level: Level 6
16,851 points

Jan 12, 2022 8:36 AM in response to scuzibut

You don't ask a question in your post so I'll assume you are wanting to know if Apple will fix or replace the phone free of charge. The answer is no, accidental damage is not covered and it’s out of warranty anyway. The best advice that can be offered is if the phone is in working order just put it back in the case and go on using it. And also no, the back doesn’t cack for no reason. It was stressed at some point.

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Mystery cracking of back of iPhone 12 Pro nax

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