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MacBook Air M1 not responsive, maybe crashed

So I have a MacBook Air M1 that I got back in May 2021. Today I opened the lid and nothing. My screen looks like it’s backlit but still black. My keyboard doesn’t light up. I tried command, option escape. I pressed the power/Touch ID button to shut it down, restarted it. It won’t go into safe mode. I can’t get it to do anything. When I plug it in to charge, I still hear the noise it makes when it gets plugged in. And when I restart it, I hear the opening apple noise. Does anybody have any tips, did it truly crash? I just wanted to come on here and ask first before I tried Apple Support or went to a store. This is my first MacBook and it’s been perfect up until today. Thanks!

Posted on Jan 12, 2022 6:51 PM

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Posted on Jan 13, 2022 3:09 AM

Hi,

You'd better contact Apple Support or make Genius Bar reservation or find local Apple Authorized Service Provider to be examined your MacBook Air before one year limited warranty is expired.

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Genius Bar Reservation and Apple Support Options - Apple

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MacBook Air M1 not responsive, maybe crashed

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