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User profile for user: chuaty
chuaty Author
User level: Level 1
13 points

iPhone XR lost mobile connection after iOS 15.1 update

My out-of-warranty XR just lost mobile connection after iOS15.1 update. I tried with Apple support and other possible ways, such as turn on and off Airplane mode, still does not work. I went through all the diagnostics both online and offline, I was told that there was no faults. The final conclusion from Apple was that please pay for hardware replacement and the choice is yours. This is absolutely a disappointing experience with Apple considering it is a premium product that pride itself for high quality.

Posted on Jan 13, 2022 1:17 AM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,940 points

Posted on Jan 13, 2022 1:20 AM

If you see No Service or Searching on your iPhone or iPad

  1. Check your coverage area. Make sure that you're in an area with cellular network coverage. ... 
  2. Restart your iPhone or iPad. Restart your device. ... 
  3. Check for a Carrier Settings update. ... 
  4. Take out the SIM card. ... 
  5. Reset your Network Settings. ... 
  6. Update your iPhone or iPad. ... 
  7. Contact your carrier. ... 
  8. Get more help.


If you see No Service or Searching on your iPhone or iPad ...



Remove your SIM card from the SIM card tray and then put the SIM card back. ... Make sure that the SIM tray closes completely and isn't loose. If you use a SIM tray from a different model iPhone, iPad, or from another phone manufacturer, it might not fit properly.


If you see 'invalid SIM' or 'no SIM' on your iPhone or iPad ...



Learn what to do if you see a SIM not supported alert.

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Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,940 points

Jan 13, 2022 1:20 AM in response to chuaty

If you see No Service or Searching on your iPhone or iPad

  1. Check your coverage area. Make sure that you're in an area with cellular network coverage. ... 
  2. Restart your iPhone or iPad. Restart your device. ... 
  3. Check for a Carrier Settings update. ... 
  4. Take out the SIM card. ... 
  5. Reset your Network Settings. ... 
  6. Update your iPhone or iPad. ... 
  7. Contact your carrier. ... 
  8. Get more help.


If you see No Service or Searching on your iPhone or iPad ...



Remove your SIM card from the SIM card tray and then put the SIM card back. ... Make sure that the SIM tray closes completely and isn't loose. If you use a SIM tray from a different model iPhone, iPad, or from another phone manufacturer, it might not fit properly.


If you see 'invalid SIM' or 'no SIM' on your iPhone or iPad ...



Learn what to do if you see a SIM not supported alert.

Reply
User profile for user: chuaty
chuaty Author
User level: Level 1
13 points

Jan 13, 2022 1:54 AM in response to SravanKrA

Thank you for the advices. I have tried everything. The fact is that the mobile connection just went off after iOS15.1 upgrade. There is no change in network coverage and no tampering of the phone. After 2 months of back and for with Apple, Apple could not identify the faulty component, just to advise me to go for warranty replacement. This is extremely disappointing experience with Apple.

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iPhone XR lost mobile connection after iOS 15.1 update

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