Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How can I reset an iPad that won't stay on. I need to clear it and start again

How can I reset an iPad that won't stay on. I need to clear it and start again. I have tried several times but my iPad turns off and the pre Backup fails?


iPad Pro 10.5-inch, Wi-Fi

Posted on Jan 13, 2022 5:38 AM

Reply
Question marked as Best reply

Posted on Jan 13, 2022 5:45 AM

If your intent is to wipe/reset the device(s) for reuse by a new user, you would be best advised to prepare them properly:

What to do before you sell, give away or trade in your iPhone, iPad or iPod touch – Apple Support


Otherwise, connect your iPad to its Power Adapter. While still connected to external power…


For iPadOS15 or later:

Settings > General > Transfer or Reset iPad > Erase All Content and Settings


For iPadOS14 and earlier:

Settings > General > Reset > Erase All Content and Settings

1 reply
Question marked as Best reply

Jan 13, 2022 5:45 AM in response to Darosa35

If your intent is to wipe/reset the device(s) for reuse by a new user, you would be best advised to prepare them properly:

What to do before you sell, give away or trade in your iPhone, iPad or iPod touch – Apple Support


Otherwise, connect your iPad to its Power Adapter. While still connected to external power…


For iPadOS15 or later:

Settings > General > Transfer or Reset iPad > Erase All Content and Settings


For iPadOS14 and earlier:

Settings > General > Reset > Erase All Content and Settings

How can I reset an iPad that won't stay on. I need to clear it and start again

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.