You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Pro (13-inch, M1, 2020) gets a pink screen and crashes

My macbook gets stuck at any point while working and shows a pink screen and restarts again. Its been happening from past 2 days. what should i do ? Attaching the logs as well



Posted on Jan 14, 2022 4:26 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 14, 2022 10:15 AM

nehaM30 wrote:

<logs.log>
My macbook gets stuck at any point while working and shows a pink screen and restarts again. Its been happening from past 2 days. what should i do ? Attaching the logs as well



Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus

all known to cause issues on the macOS


To trouble shoot further you can:


—Try a SafeBoot https://support.apple.com/en-us/HT201262

This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.


—Test issue in another user (or guest user) account https://support.apple.com/guide/mac-help/set-up-other-users-on-your-mac-mtusr001/mac

This will tell you if it a universal issue or isolated to your user/admin account. 



Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.


Learn what to do if your computer restarts or shuts down unexpectedly, or you get a message that your computer restarted or shut down because of a problem.


If your Mac spontaneously restarts or displays a ... - Apple Support

https://support.apple.com/en-us/HT200553

1 reply
Question marked as Top-ranking reply

Jan 14, 2022 10:15 AM in response to nehaM30

nehaM30 wrote:

<logs.log>
My macbook gets stuck at any point while working and shows a pink screen and restarts again. Its been happening from past 2 days. what should i do ? Attaching the logs as well



Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus

all known to cause issues on the macOS


To trouble shoot further you can:


—Try a SafeBoot https://support.apple.com/en-us/HT201262

This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.


—Test issue in another user (or guest user) account https://support.apple.com/guide/mac-help/set-up-other-users-on-your-mac-mtusr001/mac

This will tell you if it a universal issue or isolated to your user/admin account. 



Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.


Learn what to do if your computer restarts or shuts down unexpectedly, or you get a message that your computer restarted or shut down because of a problem.


If your Mac spontaneously restarts or displays a ... - Apple Support

https://support.apple.com/en-us/HT200553

MacBook Pro (13-inch, M1, 2020) gets a pink screen and crashes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.