IPhone 13 Pro Max Carplay

Question

Level 1

6 points

IPhone 13 Pro Max Carplay

I am a long time Carplay user. Just got a new iPhone 13 Pro Max replacing an 11. The 11 and previous phones worked fine on my 2016 Silverado but the OEM stereo won't even start Carplay with the new phone running 15.2. Tried all the fixes and new cable (but old cable works fine with the 11). Tried rebooting phone, car, and stereo. There is no wireless carplay in this truck, only USB wired. Content & Privacy Restrictions are OFF. Just received the phone this week.

I am able to connect to the truck using Bluetooth, but not Carplay. Tried turning off Bluetooth and even deleted the phone from the Bluetooth settings, still Carplay will not launch on the stereo.

Please help, is this a 15.2 bug?

iPhone 13 Pro Max

Posted on Jan 14, 2022 6:21 AM

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Answer 1

Top-ranking reply

bignutts843

Level 1

8 points

Jan 24, 2022 10:44 AM in response to AE1M

Thank you, that did the trick! There is a setting to remove the old phone from Carplay. I went ahead and removed it from both Carplay, Bluetooth, and then restarted the truck. Plugged in my phone, navigated to the Carplay setting, and clicked the "add new device" button on the right side of the screen (since it did not prompt me to use Carplay upon plugging it in).

Thanks!

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Answer 2

AE1M Author

Level 1

6 points

Jan 24, 2022 9:44 AM in response to bignutts843

Yes I did. On my other vehicles, deleting the bluetooth profile of my old phone also deleted it from the vehicle's Carplay. On the Silverado, I actually found a menu item to delete it from Carplay also. I dont remember the sequence, but it's in the Silverado's radio system menu.

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Answer 3

AppleJen77

Community Specialist

Jan 15, 2022 8:57 AM in response to AE1M

Greetings AE1M,

Thanks for reaching out to the Apple Support Communities! It sounds like you have an issue using CarPlay with your iPhone 13 Pro Max. We recommend checking out the steps in this article If you need help with CarPlay. This article will give you steps you can take to troubleshoot issues using CarPlay, as well as the next steps to take if the issues continue:

"If you still have issues connecting to CarPlay, contact Apple Support."

Have a terrific day!

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