why am i only seeing a black screen with the logo when i open the apple tv app on my tv

I just added the Apple TV app to my Samsung TV. The first time I opened it I was able to log in. Now all I get is a black screen with the logo. I want to log out of the original account and sign in with a new one. How do I do that if I can’t get to a screen that allows me to choose settings?

Posted on Jan 14, 2022 8:22 AM

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1 reply

RachelleB Author

Level 1

0 points

Jan 14, 2022 8:25 AM in response to RachelleB

I should also say I’ve reset the tv multiple times with no results

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why am i only seeing a black screen with the logo when i open the apple tv app on my tv

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