MacBook Pro, inactivating/disabling USB peripherals

My 2017 MacBook Pro has suddenly begun de-activating my peripherals when concurrently plugged into the 60W Apple power source and the peripheral. I can plug in my external drives, Garmin or external monitors without issue as long as my MacBook is not connected to the power supply but as soon as I plug in the power supply I get the warning "Unplug the accessory using too much power to re-enable USB device" and then my drive or other device suddenly stops working and regardless of what I do I can't get them functioning again. So far I have two external drives and one Garmin GPS unit that have been rendered useless. I've been through Apple support, a trip to the Apple store for diagnostics (everything checked out), Garmin and Lacie support.


I previously wasn't sure how to recreate the error but recently I've done it with yet another Lacie hard drive... it was working fine until I plugged in the external power cable received the same error message pop up as above and now I have yet another disable drive.


The drives show no signs of life.. they don't show up in Disk Utility and the power LED no longer comes on. The Garmin is similar.


I've tried duplicate power cubes, a brand new MacBook Air, spoken with numerous support people, searched the web and no one seems to have any answers. It's almost as if the peripherals have become dis-abled somehow and I can't figure out how to re-enable them. I also assume it's time to put this MacBook to rest though it works fine as long as I don't have the power plugged in the same time as a peripheral.


Has anyone seen anything like this before or have any ideas how to wake or re-enable my devices?

Thanks

Posted on Jan 14, 2022 9:08 AM

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4 replies

Jan 14, 2022 12:14 PM in response to figur8t

Is the charging cable connected directly to the laptop? Have you tried using a different USB-C port especially on the other side of the laptop if you have the four port model?


It is possible an I/O Board (aka USB-C port) is bad or even a bad Logic Board. If your external devices are working fine using the laptop's battery and you only get the error immediately after connecting the charger directly to the laptop, then it likely means one of these two parts are bad (I/O Board, or Logic Board). Unfortunately Apple techs are not trained to troubleshoot odd issues involving third party accessories if their service Apple Diagnostics are not reporting any problems. If I were the Apple tech, I would be physically examining the contacts on the USB-C ports on the laptop to make sure they don't have liquid damage or burn marks on them. It is extremely hard to be sure the contacts are clean just by looking into the ports since I've thought the contacts were good until I removed the I/O Board for better examination. The Apple tech should be trying new I/O Boards in the shop to test whether they are the problem or whether the Logic Board is to blame (assuming the issues does not occur with another identical laptop using the same charger and peripherals).

Jan 14, 2022 6:14 PM in response to figur8t

Having drives disconnect before being properly unmounted can corrupt the file system on the drive. If the drive is using the new Apple APFS file system, then there are no third party utilities available to repair a damaged APFS file system if First Aid is unable to repair it.


Unfortunately the two port non-touchbar model does not have a separate I/O Board, so the USB-C ports are directly attached to the Logic Board.


You may want to try rotating the connector on the USB-C charging cable 180 degrees upside down to see if that makes a difference. If the USB-C port is only half bad, then this may allow things to work. However, it most likely means you have a bad Logic Board. If the contacts have liquid or corrosion on them, then sometimes it is possible to clean them up, but it is doubtful Apple would try this although an AASP might. Assuming the Logic Board is Ok, maybe you can see if using a larger 87W charger will work.


If you take your laptop to Apple to be examined, then I suggest taking your charger & charging cable and perhaps a drive(s) or devices which will cause the problem so you can reproduce it for the Apple tech. It really helps if you know how to reproduce the issue fairly regularly.

Jan 14, 2022 12:29 PM in response to HWTech

Yes, the charging cable is connected directly to the laptop and I only have two ports on my model. I'd love to play with it more to further determine the cause but with 3 de-activated external drives and 1 in-operable Garmin I'm pretty hesitant to mess with it further.. though I agree with your assessment regarding the I/O Board or Logic Board as it doesn't seem to be the peripherals as they will work on other MacBook's (that is until they've been de-activated by my 2017 model). I'm tempted to set up another appointment at the Apple store and they can test it and de-activate one of their drives... unfortunately last time I took it in, we hooked up an external drive and of course it worked perfectly fine but my MacBook wasn't connected to power.


I wish I could test it further without messing up my peripherals but I'm not a hardware tech so my options are pretty limited unless someone on this forum has ideas that won't cause me to inactivate yet another drive.


Honestly, I think I've resigned myself to the fact that I'll likely need to upgrade or replace the boards... though I really wish I could figure out how to get the peripherals working again. Two of the drives are less than 6 mos old and the Garmin is only about a year and a half old... and even though Lacie will replace at least one of the drives free of charge it's going to be a pain to re-upload and organize all the video I'd been working on.


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MacBook Pro, inactivating/disabling USB peripherals

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