Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I received a pair of AirPods Pro used from a pawn shop, and it says that the previous owner still has their AppleID set up with it. How do I change that?

I have received a used pair of AirPods Pro, and it says that my location will be shared with the previous owner. I want the ownership to be switched to me. Is there any way of doing that? Thanks

Posted on Jan 14, 2022 10:46 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 14, 2022 11:57 AM

Activation Lock is designed to prevent anyone else from using an Apple device if it's ever lost or stolen.

How to remove Activation Lock - Apple Support


Activation Lock is an anti-theft feature that cannot be bypassed. Only the previous owner can remove the lock by using their Apple ID & password. Apple will not help you find the previous owner. If the previous owner cannot or will not remove the lock, then try to get a refund (through eBay) or dispose of the device properly.


8 replies
Question marked as Top-ranking reply

Jan 14, 2022 11:57 AM in response to Eragor

Activation Lock is designed to prevent anyone else from using an Apple device if it's ever lost or stolen.

How to remove Activation Lock - Apple Support


Activation Lock is an anti-theft feature that cannot be bypassed. Only the previous owner can remove the lock by using their Apple ID & password. Apple will not help you find the previous owner. If the previous owner cannot or will not remove the lock, then try to get a refund (through eBay) or dispose of the device properly.


Jan 14, 2022 3:32 PM in response to deggie

I'm wondering if that's still true because of this:

Turn on Lost Mode for your AirPods

When you turn on Lost Mode for your AirPods (2nd generation) or later, your AirPods Pro, or your AirPods Max, you can share a message with your phone number or email address. If someone finds your AirPods, they can see the message on their iPhone.

https://support.apple.com/en-us/HT207581

I received a pair of AirPods Pro used from a pawn shop, and it says that the previous owner still has their AppleID set up with it. How do I change that?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.