Unable to use 5G network in Malaysia

Question

Level 1

7 points

Unable to use 5G network in Malaysia

5G has been launched and live in Malaysia since December 15 , 2021 following supports with YTL Communnications , Yes to launch their 5G sim pack so you can enjoy 5G in Malaysia

Bought iPhone 13 for 5G compatibility , but i don't see 5G option when i plug in the Yes First-to-5G Sim Card , what i saw is only LTE / 3G / 2G with VoLTE button , feel like being scammed by Apple & Digital Nasional Berhad & Yes

5G supported devices , but can't use 5G network

Yes Official 5G site : First 5G in Malaysia - Yes | First to 5G

iPhone 13

Posted on Jan 14, 2022 5:46 PM

Reply

Answer 1

ASTRO24

Community Specialist

Jan 15, 2022 5:40 PM in response to samleong123

Hi there samleong123,

Thanks for posting in Apple Support Communities.

We understand that you're unable to use 5G on your iPhone. It's important to make sure you have a wireless plan that has 5G included. If you're using a SIM card from a non-compatible 5G phone, make sure your current SIM has been provisioned for it. Also, check with your wireless carrier to make sure the coverage is available in your specific location. Toggle Airplane Mode off and back on.

If 5G still doesn't show, it would be best to reach out to your wireless carrier.

Use 5G with your iPhone

Regards.

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Answer 2

Jan 15, 2022 5:50 PM in response to samleong123

Where did you buy the iPhone 13? Was it in a country that supports the 5G channels available in Malaysia? Have you verified that 5G is provisioned on your account? And have you verified that 5G is available specifically in your area in Malaysia?

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Answer 3

samleong123 Author

Level 1

7 points

Jan 15, 2022 5:53 PM in response to samleong123

Yes , my plan is the First-To-5G Discover Plan (FT5G) by Yes , included with unlimited 5G network

I can confirm im under the 5G coverage as my friend using Poco F3 with same cellular plan with me he can get 5G connected but not me

Malaysia currently using n78 for 5G , which iPhone 13 selling in Malaysia supports this band

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Answer 4

ASTRO24

Community Specialist

Jan 15, 2022 6:28 PM in response to samleong123

samleong123,

Make sure you're running the latest software in Settings > General > Software Update. If the 5G option still doesn't show, this is likely a provisioning issue and you should reach out to your wireless carrier.

Regards.

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