Account unavailable when setting up new MacBook air

Hello beachbliss65,

After reviewing your post, it seems like you have a new MacBook Air and you are trying to set it up, but you cannot finish because it is saying your account is unavailable. You may need to contact Apple Support directly for an Apple ID account issue.

If you have another device, can you log into iCloud.com with the same Apple ID?

"If you get a message that your Apple ID is locked or disabled

If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services. Learn how to unlock your Apple ID. "

"If you can't sign in to iCloud.com

Learn what to do if you have trouble signing in to iCloud.com. "

If you can't connect or sign in to iCloud

Please don't hesitate to let us know if you need additional assistance. Contact Apple for support and service.

Thank you for using Apple Support Communities. Have a nice day.