Hello Apple, I am having trouble getting in my App Store. I keep trying to sign in but it says can’t sign in. I have tried turning it off nothing seems to work. I need you help so I can get back in my App Store. Sincerely, Perri Johnson

iPhone SE, iOS 15

Posted on Jan 16, 2022 12:07 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 16, 2022 11:01 AM

Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch    *


Try a forced restart. See the section towards the end of the article.


Reset Device. -


If necessary


Hard reset.     -


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      *


Restore - If you see an error when you update or restore your iPhone, iPad, or iPod.   *


Backup - Restore your device from an iCloud or iTunes backup.     *

1 reply
Question marked as Top-ranking reply

Jan 16, 2022 11:01 AM in response to perri257

Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch    *


Try a forced restart. See the section towards the end of the article.


Reset Device. -


If necessary


Hard reset.     -


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      *


Restore - If you see an error when you update or restore your iPhone, iPad, or iPod.   *


Backup - Restore your device from an iCloud or iTunes backup.     *

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Hello Apple, I am having trouble getting in my App Store. I keep trying to sign in but it says can’t sign in. I have tried turning it off nothing seems to work. I need you help so I can get back in my App Store. Sincerely, Perri Johnson

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.