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I have a 4K Apple TV. And a dolby vision 4K Sony tv. My internet connection is over 100mb/sec. Connected trough Ethernet. All of the content I see seems flawless, perfect video and audio quality. But when I reproduce any movie from iTunes, the video quality varies, and the move even stops as if it was buffering. I have been watching movies almost as if they were 480 video quality, sometimes it looks like 720.
Hey there ximena172,
We understand you're experiencing an issue with the video quality when watching movies on your Apple TV.
Check out this resource: If you can't watch or stream movies and TV shows in the Apple TV app
Specifically, the section below may help:
"If the video quality is bad or it stops playing
to try downloading the movie or TV show instead.** You can't download movies or TV shows to Apple TV, smart TVs, or streaming devices. You can only download HDR content on certain iPhone, iPad, and iPod touch models, and you can't download 4K video content to any device."
Regards.
Poor quality on itunes movies
