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My Macbook Air was connecting to my friend's WiFi, but when I opened Safari it said it wasn't connected to the Internet. Three other people were on his WiFi, and my iPhone was logged in and connected to the Internet without issue. My Macbook has been on his WiFi and worked fine many times, but we can't figure out what was going wrong. Any suggestions?
Hi! Yes, I did try running through all the steps. It only happened on this one network. I did a wireless diagnostic and tried all the suggestions, including forgetting the network and logging on again, restarting my computer, restarting the WiFi, renewing the lease, but nothing seemed to work. I also tried connecting to my iPhone hotspot and that worked.
I'm completely at a loss since I've used his network many times without incident. It seemed specific to just to my Macbook this one time.
Salutations Jon Thomas VO,
We understand that your Mac is not connecting to a Wi-Fi network.
Let’s work to isolate. Is this happening with all Wi-Fi networks or just this specific network? Did you have an opportunity to work through the steps here while attempting to connect? If your Mac doesn't connect to the Internet over Wi-Fi
Thanks.
Jon Thomas VO,
Are you still having an issue on that network? Another thing we’d suggest, if you didn’t have a chance to test it is booting to safe mode to seeing if there is still an issue How to use safe mode on your Mac.
Thank you.
I'm trying out Safe Mode now, but it still can't access the Internet. My friend and I are doing a side-by-side comparison with his MacBook and mine to make sure the settings are the same. My computer works with my own WiFi at home without issue.
Fixed! We ran a test on the router, and somehow my device was tagged for not having Internet access on the router. Thanks to everyone for all the help!
This is the message I get once I try to go on the Internet.
Power cycle the router.
Connecting to WiFi, but no Internet
