LINES THROUGH SCREEN
my son's tablet is showing lines through the display...no cracks on screen? what can i do?
Begin with a forced-restart of your iPad - as this will often resolve an isolated issue:
- On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
- On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.
If the problem remains unresolved, the next step is to determine if you have a hardware or software issue. A reliable method to confirm a screen or other hardware fault is to take a screenshot when the fault is evident - and then review the captured screenshot image...
When reviewed, if the lines are not present in the screenshot image, then you have demonstrated that you have a hardware fault that, sooner or later, may become sufficiently severe that repair or replacement of the iPad are the only options. If the lines are visible in the screenshot, the something other than hardware will be the cause.
Note: When reviewing the image, rotating the iPad screen orientation by 90°, from Portrait to Landscape, will ensure that the image does not coincide with screen defects if present.
Take a screenshot on your iPad – Apple Support
If and when a hardware issue is confirmed, you would be best advised to visit the Genius Bar at your local Apple Store - where the technicians will be able to test and assess your iPad and its screen. Following this assessment, you’ll be in the best possible place to discuss your options - be it an in or out-of-warranty repair, a claim under your AppleCare+ policy if you have one, or something else.
Genius Bar Reservation and Apple Support Options - Apple
For screen hardware issues, an in-person assessment is recommended as remote testing may not detect - and cannot resolve - a screen hardware fault.
