You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

"Unable to restore" due to different Apple ID: how to find which apps are causing this?

Hello all,

until a month ago my father used an old iPad Air 2 (his 3rd iPad). Back in the day, I had originally set his first iPad up using my own Apple ID, but ultimately created his own Apple ID to keep things separate. It all worked well and he could install apps without needing my password.


A month ago I gave him my 2021 iPad to replace that, and did the usual dance of backing up the old one to my Mac and restore the new one from my Mac. All went well, except now every now and then he gets a message saying:


Unable to restore

This item was purchased by a different Apple ID. Sign in with that Apple ID and try again.


Ideally, I would remove those apps from the device and reinstall them under his account, but I can't seem to figure out a way to find out which apps are causing the problem.


What I came up with was this:

  • update all apps on his account
  • log out of his account and into mine
  • check for updates again
  • at this point, I thought, the apps that can be updated are those connected to my account
  • log out of my account and back into his
  • delete those apps locally
  • redownload them as him


except... nope. Ten minutes later, as soon as he woke the iPad up again, there was the message again.


I'm genuinely at a loss. I'm not even sure how it's possible that apps were ever reinstalled under my account, as I was careful to only use his credentials when I restored it. Still, not knowing which apps are causing this makes it impossible to fix.


I recall that back in the day one could simply provide the password as needed, and the system would save it. I'm pretty sure I'm not mis-remembering that because I distinctly recall creating a US-based Apple ID just to install a free app that wasn't available in Italy, and I was asked for the secondary account's password when updating my apps the first time after a restore (and never again).


Going through the list of Purchased apps on the device is an endless endeavor: especially in the case of my own account, I have literally hundreds of apps listed (the first purchase dating back to 27 September 2008). Further, it only allows me to filter by "All" or "Not on this device", whereas I would really need "Installed on this device" — that way, any installed apps would show up immediately.


Can anyone point me towards a way to get a list of currently installed apps, together with their "owner", or at least a list of currently installed apps by the current Apple ID user? It's not the end of the world, but it's annoying to get that message pop out out of the blue, especially when everything should be in order.


Thanks in advance!

iPad

Posted on Jan 17, 2022 5:24 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 17, 2022 10:14 AM

Check his purchases history.


Purchase History Review.    *

Similar questions

2 replies

Jan 17, 2022 6:15 AM in response to Jollino

An update, in case it can be useful to someone reading this (I can't seem to be able to edit my post): I was able to export a list of the apps using Apple Configurator 2 on my Mac.


I still haven't worked around the issue, since it turns out that most of the apps installed on the iPad are indeed linked to my own account. I can't recall it asking for my own password when restoring the iPad, but I would have expected to save the password. I understand that iOS have been progressively locked down to be more and more single-user, but since it is possible to install apps using multiple accounts (just log out and log in again), why not simply give the option to save the other account's password on the device, or at least just allow updates? They're always free so there's no way it could cause any harm whatsoever.

"Unable to restore" due to different Apple ID: how to find which apps are causing this?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.