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The Battery will not charge when plugged in. I cannot get the serial number

What do I do when the battery will not charge?

iPad Air 2, iPadOS 14

Posted on Jan 17, 2022 12:36 PM

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Question marked as Top-ranking reply

Posted on Jan 17, 2022 1:04 PM

Hi DK4M1B3, thank you for posting in Apple Support Communities.


In addition to the cleaning suggestion posted by Captain, in regard to obtaining your serial number, you can get the serial number to your iPad by signing in to the following Apple website:

https://appleid.apple.com


It lists all the devices associated with your AppleID and their serial numbers.

3 replies
Question marked as Top-ranking reply

Jan 17, 2022 1:04 PM in response to DK4M1B3

Hi DK4M1B3, thank you for posting in Apple Support Communities.


In addition to the cleaning suggestion posted by Captain, in regard to obtaining your serial number, you can get the serial number to your iPad by signing in to the following Apple website:

https://appleid.apple.com


It lists all the devices associated with your AppleID and their serial numbers.

Jan 17, 2022 12:45 PM in response to DK4M1B3

Hello DK4M1B3,


It sounds like you are having trouble charging your device. Try cleaning the charging port out VERY CAREFULLY using a toothpick. I’ll link a video to help you below. Then, make sure you have a fully working charging cable. It the contact pins are dirty on the cord, try to clean them gently with some rubbing alcohol and a cotton ball.


Doing all this will ensure the contact pins on the cable and in the port can connect and charge. If this doesn’t help, your charging port or battery might need replacing.


THIS WAS IN THE PHONE? - Josh Connects - How to Clean Your iPhone Charging Port - YouTube


If cleaning does not help, let me know and we’ll see if we can figure out another way to get your device charging again.


Sincerely,


Captain

The Battery will not charge when plugged in. I cannot get the serial number

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