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Level 1

4 points

After doing all steps still will not charge or turn on so can not get serial number.

Will not charge after doing all I was told to do. Won't even turn on to get serial number. Went and bought new charger, still no luck. Help !!!!!

Posted on Jul 19, 2020 8:55 AM

Top-ranking reply

Level 10

208,584 points

Posted on Jul 19, 2020 9:03 AM

Serial number is not so important in such a situation (check also on the back of your iPad.. it might be there).

Talking about your problem, did you already follow all the steps provided in this support guide?:--> If your iPhone or iPod touch won't charge - Apple Support

If you get no help, contact Apple Support directly, using this link:--> Get Support

Regards

Giulio

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