Problems with Carplay and Spotify

Question

Level 1

4 points

Problems with Carplay and Spotify

I own a VW Golf 7.5 and i' facing issues with my iPhone 12 Pro Max. I have full updates on both.

When using Apple Music with my car radio or controls on wheel driver I can browse through a list of all albums, playlists, artists and songs on the car radio. I am currently not able to get this information on my radio when using Spotify. This causes the need to grab my phone everytime I want to change the album or playlist.

A more detailed description, using numbered steps

1. Start play a playlist using Blutooth on my iphone

2. On my car radio, press the "browse content" button.

3. When using Apple Music, I can choose Playlists, Albums, Authors, Tracks, etc

4. When using Spotify I get the message that there is no content available.

Note: I am facing this issues using Bluetooth connection.

iPhone 12 Pro Max

Posted on Jan 17, 2022 12:41 PM

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Answer 1

Jan 18, 2022 12:00 PM in response to rubeduardo

Hey there rubeduardo,

Thanks for reaching out to Apple Support Communities about this issue between Spotify and CarPlay. The steps in the following link can often lead to a resolution for issues like the one you’re describing:

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

Go through all of those including contacting the app developer for this.

Take care.

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Answer 2

Jan 18, 2022 2:02 PM in response to rubeduardo

Hey rubeduardo,

Working with them may be the best option but if you’ve already completed all those steps and aren’t able to get a resolution with them, you can reach out to Apple Support so they can look further into this with you as well:

Contact Apple Support

Regards.

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Answer 3

rubeduardo Author

Level 1

4 points

Jan 18, 2022 12:02 PM in response to barberlives123

I had already tried that steps after contacting Spotify support.

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Answer 4

rubeduardo Author

Level 1

4 points

Jan 20, 2022 2:13 PM in response to barberlives123

unfortunately i can't use carplay with bluetooth connection as it should be used. i have to pick up my iPhone to change playlists, albums or artists to use Spotify.

Thanks for your help

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Problems with Carplay and Spotify

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