Laptop not delivered from Longertime - Macbook Pro m1 Max 16Inch.(4 months)

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badal1991 Author

Level 1

4 points

Laptop not delivered from Longertime - Macbook Pro m1 Max 16Inch.(4 months)

Hello , I have ordered Macbook m1 Max 16Inch on 26-10-2021 from Apples authorised store "VENUS DATA PRODUCTS PRIVATE LIMITED(iVenus)". At the time of purchase they said me your products will be delivered within 5 to 6 week. so, i said okay and i have submitted 75000 token money to them. After that i have done followed up from them so many times but they said that apple is not giving proper date for delivery and this delay is from apple side and kind of that. Today is 19-01-2022. whole year is change and approximately 4 months passed after i ordered the product.

As, i have trust on apple, i believe that apple is at-list give proper information regarding delivery date. I have followed up with them(iVenus) so many times but they are not giving me proper date. Last time when i talked with them(iVenus), they replayed that you will get your product approximate date is 19th jan. and today they told me you will get it on 30th Jan.

So, I am expecting proper response from apple regarding my product. what is the exact issue with my product? i am waiting for proper response from apple side .

Here i am attaching invoice which they provided. i hope this time i will get proper answer from apple side.

Thank you,

Badal S.

[Personal Information Edited by Moderator]

Posted on Jan 19, 2022 1:39 AM

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Answer 1

Top-ranking reply

BobTheFisherman

Level 10

85,003 points

Jan 19, 2022 8:28 AM in response to badal1991

Why would you expect a "proper response" from Apple? You did not order from Apple. You ordered from some third party. They need to tell you what is going on with your order. If it were me, I would get a refund from the third party and order directly from Apple. But I am not in your country so maybe you can't order from Apple.

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Answer 2

Jan 28, 2022 9:00 PM in response to badal1991

None of these computers are merely pulled form a warehouse. Each and every one is custom-built to an order, from an individual/organization, an Apple Store, or a Reseller.

These computers are "on allocation" to all buyers. That means that Resellers are getting some of their orders, but others are delayed. Apple appears to be doing most of this allocation on a first-come, first-served basis to begin with.

But because some of the parts needed to build them, especially the most complex parts, are in short supply, the simpler the computer you ordered, the more likely you will get it sooner. The most complicated processor options and largest memories seem to be the most delayed.

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Answer 3

Jan 19, 2022 8:29 AM in response to badal1991

badal1991 wrote:

Hello , I have ordered Macbook m1 Max 16Inch on 26-10-2021 from Apples authorised store "VENUS DATA PRODUCTS PRIVATE LIMITED(iVenus)"

Last time when i talked with them(iVenus), they replayed that you will get your product approximate date is 19th jan. and today they told me you will get it on 30th Jan.

Support for your product, help with order placed, help making a purchase

https://contactretail.apple.com/Help

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232

Order status:

https://secure.store.apple.com/shop/order/list

https://www.apple.com/shop/help/viewing_changing_orders

https://www.apple.com/shop/help/shipping_delivery

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Answer 4

Feb 3, 2022 7:56 AM in response to badal1991

I'm sorry but it is difficult for me to understand why, if you are not satisfied, that you do not cancel your order.

A common thread in all these delayed-order posts is that the orders were made through third party resellers. Mybe an indicator of something.

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Answer 5

badal1991 Author

Level 1

4 points

Jan 28, 2022 8:34 PM in response to BobTheFisherman

I didn't purchased from Apple but i have purchased apple product and it is from Apple's authorised store. They gave license to ivenus and that's why it called as apples authorised store. IVenus is not helping with this that's why i came to apple portal with excepting some help from appl.e

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Answer 6

badal1991 Author

Level 1

4 points

Jan 28, 2022 8:36 PM in response to leroydouglas

Again, i didn't purchased through apple portal. i have purchased through apple reseller. Please give me contact number or delivery tracking number for that. It's B2B . i need help with that. please help me .

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Answer 7

badal1991 Author

Level 1

4 points

Feb 3, 2022 1:06 AM in response to Grant Bennet-Alder

I am continuously in touch with authorise apple store. and they have already ordered on same day. As par the reseller , They are not getting any purchase option from apple side. They said apple is increasing date only. customer just want to how much time it will take! as, you can already count the days. 26-oct-21 and still continue . if apple is not able to provide then, they should at-list inform to customer that , they are not able to provide it . or need to give proper date . Its not fair to give wrong date of delivery and postpond it again and again. It feels like apple is playing with us this time . Even nobody from apple side is ready to replay me . Even i called on customer number they said we are not able to give response regarding this.

the simpler the computer you ordered, the more likely you will get it sooner.

Sorry, but can you please told me the definition of sooner. As, There have been so many days even whole year is changed and today is second month 3rd day of another year. and now they given the date of march. I don't think so now we can say that "SOONER"

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Answer 8

Feb 27, 2022 1:02 PM in response to badal1991

Did you get the laptop or is it still same status?

I ordered mine from Future world, Chennai and was again said the same story of max 6 weeks... Now its 10 weeks gone.

Repenting if I Should have ordered from Apple directly instead.

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Answer 9

RyckyP

Level 1

46 points

Mar 18, 2022 10:57 AM in response to badal1991

Takeaway.. Buy direct from Apple. If there's a problem Apple are then the go to vendor to get recompense and or repair.

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Laptop not delivered from Longertime - Macbook Pro m1 Max 16Inch.(4 months)

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