New MacBook Air M1

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Level 1

4 points

New MacBook Air M1

Hey everyone,

My MacBook Air M1 arrived yesterday and after backing it up with my old MacBook info that I wanted to switch over, it won’t work at all.

I can’t use wifi but it says it’s connected and my apple care shows the old MacBook expiry date and not the new one. Nothing will connect.

I tried deleting/ installing a fresh ios on the new MacBook (wifi worked in recovery mode) and trying the backup a second time but the issue persisted.

I am using the new iOS for both devices.

any ideas ? Thank you

Posted on Jan 19, 2022 6:47 AM

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Answer 1

Top-ranking reply

Smilin-Brian

Level 9

56,203 points

Jan 19, 2022 7:08 AM in response to tvossss

Your AppleCare issue along with the MacBook Air issue?

Too much of a hassle.

▷ Call 1-800-MY-APPLE to speak to an authorized Apple specialist about it. 

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Answer 2

tvossss Author

Level 1

4 points

Jan 19, 2022 10:05 AM in response to tvossss

I just want to let everyone know (in case there are issues for others like this) that I have managed to fix it and all works as it should.

After the backup, wifi would not connect and I couldn’t make any changes to Apple ID, etc.. it turns out that it was a “simple fix” of the backup not transferring the Norton security fully but appeared under network as “starting”, which once deleted, allowed the connection to wifi and correction of the issues.

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